Privacy Policy

Healing Hearts MHS, PLLC (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website or receive our therapy services.

Information We Collect

Website Data

  • Comments and Interactions: When visitors leave comments on our site, we collect the data shown in the comment form, including your IP address and browser user agent string to help with spam detection. An anonymized hash of your email may be sent to Gravatar to display your profile picture.
  • Cookies: We use cookies to enhance user experience, remember login details, and analyze site traffic. You can manage cookie preferences in your browser settings.
  • Embedded Content: Our pages may contain embedded content (e.g., videos) from third-party websites which may collect data about your interaction with that content.

Client Health Information (Protected Health Information – PHI)

  • We collect personal health information necessary for providing mental health services, such as your name, contact details, medical and psychological history, treatment notes, and session records.
  • All client health data is stored securely in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.
  • Access to your health information is limited to authorized staff and healthcare providers involved in your care.

How We Use Your Information

  • To provide, manage, and improve our therapy services and website.
  • To communicate with you regarding appointments, treatment, and support.
  • To comply with legal, ethical, and regulatory requirements.
  • To protect the security and integrity of our website and services.

Data Sharing and Disclosure

  • We do not sell or rent your personal or health information.
  • Your health information may be shared with other healthcare providers involved in your care, or as required by law (e.g., risk of harm or court orders).
  • We may share website analytics data with trusted third-party service providers who assist us in operating the website, under strict confidentiality agreements.

Data Retention

  • Website data like comments and cookies are retained as long as necessary for their purpose.
  • Client health information is retained in accordance with legal and professional guidelines and securely destroyed when no longer needed.

Your Rights

  • You have the right to access, correct, or request deletion of your personal information and health records, subject to legal limitations.
  • You may request a copy of the personal data we hold about you in a portable format.
  • You have the right to withdraw consent for processing your data at any time, with the understanding that it may impact your ability to receive services.

Data Security

We use administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure.

International Data Transfers

If you are located outside the United States, please be aware that your data may be transferred to and processed in the U.S. where our servers and service providers operate.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you by posting the updated policy on this page with a new effective date.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:
Healing Hearts MHS, PLLC
Email: healingheartsmhs@gmail.com
Phone: (713)-485-5519

Additional Website Privacy Details

Spam Detection: Visitor comments may be checked through automated spam detection services.

Comments: See details above on data collected via comments and Gravatar use.

Cookies: Explained above; cookies improve convenience and website performance.

Embedded Content: Embedded third-party content may collect data independently.